Frequently Asked Questions

 

About Hei Kitani

What is Hei Kitani?

Hei Kitani creates thoughtfully designed linen pieces for little wonders.

Our bonnets are designed with a timeless, reversible style, bringing together soft colours, playful details and heirloom-inspired design. Each piece is made in small batches with the hope that it will be treasured, worn and remembered.

 

What does “Hei Kitani” mean?

Hei Kitani is a name rooted in grace, heritage and the places we call home.

“Hei” means grace, while “Kitani” means linen in Swahili.

Hei Kitani was born from a love for childhood, thoughtful design and the beauty of pieces that can be treasured for years to come. Inspired by our connection to Singapore and Tanzania, our first collection brings together subtle nods to these two places through gentle colours, nature inspired details and timeless linen.

Created in Australia, Hei Kitani is our little way of celebrating the wonder of childhood, creating pieces that are beautiful today, yet meaningful enough to be passed down tomorrow.

Heirloom linen for little wonders. 🤍

 

Our Bonnets

Are your bonnets reversible?

Yes! Each Hei Kitani bonnet is designed to be reversible, giving you two different looks in one little piece.

Please take care when turning the bonnet inside out to avoid pulling or stressing the stitching.

What sizes are available?

Our bonnets currently come in three sizes:

• 0–6 months: 36–42 cm

• 6–12 months: 42–46 cm

• 12–24 months: 46–49 cm

We recommend measuring your little one's head before purchasing and choosing the size that best corresponds with their head circumference.

As every baby is wonderfully different, these measurements are intended as a guide rather than a guarantee of fit.

 

How should I choose a size if my baby is between sizes?

If your little one is between sizes, we recommend considering their current head circumference rather than age alone.

If you are unsure, please contact us before ordering and we'd be happy to help you choose.

 

Is linen suitable for babies?

Linen is naturally lightweight and breathable, making it a beautiful fabric for warm-weather wear.

However, every baby is different. Always consider the weather, your child's individual needs and the conditions around them when deciding what they should wear.

Hei Kitani bonnets are designed as an accessory and are not a substitute for appropriate sun protection, shade or supervision.

Safety

Are Hei Kitani bonnets safe for babies?

Our bonnets are designed with babies and young children in mind, and we take product quality and construction seriously.

However, no baby accessory should be considered risk-free.

Our bonnets include ties, which require particular care around babies and young children. Always ensure the bonnet is appropriately fitted and that the ties are securely fastened without being excessively tight.

Never leave a baby or young child unattended while wearing the bonnet.

Remove the bonnet during sleep and whenever it may become caught, snagged or otherwise present a risk.

Please inspect the bonnet before each use and discontinue use if you notice loose stitching, damaged fabric, detached components or any other deterioration.

 

Can my baby sleep in the bonnet?

No.

Our bonnets are not intended for sleep.

Please remove the bonnet before your baby sleeps, including naps.

 

Can my baby wear the bonnet in a car seat, pram or carrier?

The bonnet should not interfere with the safe use or fit of a car seat, harness or other safety equipment.

Always follow the manufacturer's instructions for your child's car seat, pram or carrier and remove the bonnet if it interferes with safe positioning or restraint.

 

Can the bonnet protect my baby from the sun?

The bonnet provides coverage for areas such as the face, ears and neck, but it should not be relied upon as the sole form of sun protection.

For babies and young children, combine appropriate clothing with shade and other recommended sun-protection measures.

Hei Kitani does not make a specific UPF or SPF protection claim unless the relevant product has been independently tested to support that claim.

 

What should I check before each use?

Before putting the bonnet on your little one, check that:

• The bonnet is the correct size and fits comfortably.

• The ties and stitching are secure.

• There are no loose threads or damaged seams.

• There are no loose or detachable decorative elements.

• The bonnet is clean and in good condition.

If anything appears damaged or unsafe, discontinue use.

 

Caring for Your Linen Bonnet

How do I wash my Hei Kitani bonnet?

We recommend caring for your bonnet gently to preserve the linen, colour and stitching.

Our general care recommendation:

• Gentle cold wash

• Wash with similar colours

• Use a mild detergent

• Do not bleach

• Do not tumble dry

• Air dry naturally

• Cool iron if desired

Please always follow the specific care instructions supplied with your bonnet.

 

Will linen wrinkle?

Yes, and that's part of the beauty of linen.

Linen naturally develops a soft, relaxed texture and gentle wrinkles with wear. We believe these little imperfections are part of what makes each piece feel lived-in and loved.

If you prefer a smoother finish, lightly iron the bonnet on a cool setting.

 

Will my bonnet shrink?

Natural linen can experience some shrinkage, particularly when exposed to high heat.

To help preserve the original shape and size of your bonnet, we recommend cold washing and air drying and avoiding high heat.

 

Will the colours fade?

Linen can naturally change subtly over time with washing, sunlight and wear.

Gentle washing, mild detergent and avoiding prolonged direct sunlight can help preserve the colour and beauty of your bonnet.

 

How should I store my bonnet?

Make sure the bonnet is completely dry before storing.

For longer-term storage, keep it somewhere cool, dry and away from prolonged direct sunlight.

 

Orders & Shipping

Where do you ship?

We ship internationally.

Shipping is included in the listed product price for the destinations we currently service.

 

How long will my order take to arrive?

Orders are generally prepared for dispatch within our stated processing timeframe.

Delivery times vary depending on your destination and shipping service. Once your order has been dispatched, tracking information will be provided where tracking is available.

International deliveries may take longer due to customs processing, local postal services or other circumstances outside our control.

 

Will I have to pay customs duties or import taxes?

For international orders, customs duties, import taxes or other charges imposed by the destination country may apply.

These charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated at checkout.

Hei Kitani cannot guarantee that an international parcel will be delivered within a particular timeframe due to customs or local postal processes.

 

What if my order arrives damaged?

Please contact us as soon as possible at hello@heikitani.com and include:

• Your order number

• A description of the issue

• Clear photographs of the packaging and product

We will assess the issue and work with you to find an appropriate solution.

Returns, Refunds & Exchanges

Do you accept change-of-mind returns?

We want you to love your Hei Kitani piece.

For change-of-mind purchases, we offer returns within 14 days of delivery, provided the bonnet:

• Has not been worn

• Has not been washed

• Is in its original, saleable condition

• Is free from perfume, makeup, pet hair or other marks

• Is returned with its original packaging where reasonably possible

Customers are responsible for the return postage costs for change-of-mind returns.

Once the item has been received and inspected, an approved refund will be issued to the original payment method.

Please note: This change-of-mind policy does not limit or exclude any rights you may have under the Australian Consumer Law.

 

What if my bonnet is faulty or defective?

Please contact us as soon as possible if you believe your bonnet has a fault.

Depending on the nature of the issue, we may provide a repair, replacement or refund in accordance with your rights under the Australian Consumer Law.

We may ask for photographs or for the product to be returned so that we can assess the issue.

 

What if I received the wrong size or design?

Please contact us as soon as possible after receiving your order.

If we have sent you the wrong item, we will work with you to arrange an appropriate solution.

If you selected the wrong size when ordering, this may be treated as a change-of-mind return, subject to our returns conditions and availability.

 

Can I return a sale item?

Sale items remain covered by your rights under the Australian Consumer Law.

Any additional change-of-mind conditions applying to sale items will be clearly stated at the time of purchase.

 

How long will my refund take?

Once your return has been received and approved, refunds will be processed to the original payment method.

The time for the funds to appear in your account may depend on your bank or payment provider.

Australian Consumer Law

What are my rights if something goes wrong with my purchase?

Hei Kitani complies with the Australian Consumer Law (ACL).

Our products come with consumer guarantees that cannot be excluded. These include rights relating to acceptable quality, safety, fitness for purpose and matching their description.

If a product has a problem covered by the consumer guarantees, you may be entitled to a repair, replacement or refund depending on the circumstances and whether the problem is considered major or minor.

Nothing in our policies is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Product Care & Responsibility

What happens if my bonnet becomes damaged through use?

Please discontinue use if your bonnet becomes damaged, particularly if there are loose threads, damaged ties, detached components or compromised stitching.

Normal wear and tear is different from a manufacturing fault.

If you believe the damage may be due to a product fault, please contact us so we can assess the issue.

 

Are Hei Kitani products handmade?

Our pieces are produced in small batches with careful attention to detail.

Because natural linen has its own texture and character, slight variations in colour, texture and appearance may occur. These are natural characteristics of the material and may mean that your piece is subtly different from another.

 

Contact Us

Still have a question?

We'd love to hear from you.

Please contact us at:

hello@heikitani.com

We're happy to help with sizing, orders, product care and any other questions about your Hei Kitani piece.

Thank you for choosing Hei Kitani and for letting us be a small part of your little one's story. 🤍